Privacy Policy

PURPOSE

This Privacy Policy applies to INSPIRA KIDS MANAGEMENT PTY LTD A.B.N 24 614 313 156 (“Company”, “we”, “us” or “our”) and explains how we manage personal information. We safeguard your privacy and the confidentiality of personal information collected by us including information provided to us by third parties and are bound by the Australian Privacy Principles which are set out in the Privacy Act 1988 (Cth) (“the Act”).

The Company is committed to the protection of personal information in accordance with the privacy law in the provision of its child care services through the child care centres it operates and manages.

This Privacy Policy explains how we collect, hold, use, disclose, secure and otherwise manage the personal information we collect, including personal information of individuals who use our services. It describes the types of information we collect and hold and why, how to access and correct the information, and how to make a privacy complaint.

KINDS OF INFORMATION WE COLLECT AND HOLD

The sources we collect personal information from include but are not limited to individuals who use our services, retailers, vendors, business partners and prospective employees.

Personal information is any information or an opinion about you, or which could reasonably be used to identify you. Personal information we may collect includes:

·      your name, address, date of birth and contact details;

·      information relating to children enrolled in our centres and their families, including information about health, education and financial information, for example information relating to funding support from the government;

·      enrolment history and details of attendance, services used and any information relating to attendance at our centres or use of our services;

·      information collected by us when you apply to enroll your child at our centres; and

·      if you apply to work for us, details of your past employment, qualifications, residency status and proof of identity.

SOURCES OF PERSONAL INFORMATION

In most cases we will collect personal information directly from you, unless it is unreasonable or impracticable to do so. If circumstances require, we may collect personal information about you from third parties (such as your employer, representatives or personal referees) or publicly-available sources.

We receive personal information that you provide to us about third parties on the understanding that we have the relevant individual’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.

We will obtain your consent to collect sensitive information, such as information about your health unless we are required or permitted by law to collect it without your consent.

When dealing with the Company you may be:

·      enrolled at one of our child care centres or a parent of a child enrolled at one of our centres, or who is applying to enroll your child;

·      a former user of our child care centres, or a client or customer of a business partner of ours, (including an externally owned child care centre managed by us);

·      a participant in any promotion run by us, or who has provided information in connection with an inquiry about us or our business, or in connection with a marketing initiative we conduct;

·      a supplier, employee, or other person required to undertake accreditation or achieve any clearance or

·      approval in order to deal with us or be involved in any way with our business; or

·      an applicant for employment, either directly or through our recruitment services provider.

Where relevant, a reference to our child care centres includes a reference to externally-owned child care centres managed by us.

YOU MAY CHOOSE NOT TO PROVIDE PERSONAL INFORMATION

If you choose not to provide personal information we request, we may not be able to provide you with child care services, process your application or allow you to participate in training, recruitment programmes, marketing initiatives or information campaigns.

HOW WE USE AND DISCLOSE YOUR INFORMATION

We use the information we collect for several purposes, including:

·      Providing and improving our services: Your information helps us respond more effectively to your service requests and support needs, and allows us to continually improve our offerings.

·      Processing transactions: We use your information to process payments and deliver purchased products or services. We do not share this information with outside parties except to the extent necessary to provide the service.

·      Communication: We may use your email address and phone number to send you information and updates pertaining to your order, respond to your inquiries, and/or other requests or questions. We may also send you newsletters and promotional materials if you opt-in to receive them.

·      Personalization: We use your information to understand your needs and preferences, enabling us to personalize your experience on our website.

·      Improving our website: We continuously strive to enhance our website based on the information and feedback we receive from you.

·      Compliance with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

We will generally only use or disclose your personal information for the purpose for which we collected it, or for related purposes that we consider would be within your reasonable expectations, including so that we can provide our services to you, or provide you with information, provide you with online services or information, or allow you to use our recruitment facilities. We will request your consent for any other purpose we consider you would not reasonably expect (unless we are required or permitted by law to do so without seeking consent)

HOW WE COLLECT INFORMATION THROUGH OUR WEBSITES

The Company operates the websitehttps://inspirakids.com.au. There are several ways in which we collect information through our website.

·      Analytics: We use Google Analytics (hosted by a third party) to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include: your device’s IP address, device screen size, device type, operating system and browser information, geographic location, referring domain and out link if applicable, search terms and pages visited and date and time when website pages were accessed. More information about Google Analytics is available at the website:

www.google.com/policies/privacy/partners/

.

·      Cookies: Cookies are small data files stored locally on computers or devices by at the request of websites for record-keeping purposes and to enhance functionality on the website. We do not use cookies to specifically track identified users of our website.

·      Email lists, registrations, and feedback: We will collect information that you provide to us when signing up to mailing lists and registering for our events, or when submitting feedback on your experience with our website.

·      To collect voluntary feedback on your experience with our website.

SOCIAL NETWORKING

We use social networking services such as Facebook and Instagram to communicate with the public about the Company and the work we do. When you communicate with us using these services, we may collect your personal information. The social networking service may also handle your personal information for its own purposes. These services have their own privacy policies, and we recommend that you review the policies of these other platforms as available on their websites.

YOUR RIGHTS

You have several rights in relation to your personal information, including:

·      Access: You have the right to request a copy of the personal information we hold about you and to check that we are lawfully processing it.

·      Correction: You have the right to request correction of any inaccurate or incomplete information.

·      Deletion: You have the right to request the deletion of your personal information when there is no good reason for us to continue processing it.

·      Objection: You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party).

·      Restriction: You have the right to request the restriction of processing of your personal information, allowing you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.

·      Portability: You have the right to request the transfer of your personal information to another party.

·      Withdraw consent: Where we are relying on consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

CONTACT US

We will respond to your inquiries and requests promptly and address any concerns you may have about the handling of your personal information, please contact us at:

Inspira Kids

[email protected]

1800 952 907